Privacy Policy

6. Mobile Messaging (SMS) Consent — When you provide your mobile phone number by texting our business line, you may consent to receive SMS text messages from Montgomery Water Softening. These messages are transactional and service-related only: acknowledging your inquiry, scheduling or rescheduling appointments, providing arrival-time estimates, and confirming completed work. We do not send marketing or promotional text messages under this program. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing purposes. Mobile information is used solely to communicate with you about your service with Montgomery Water Softening. Message frequency varies based on your service activity. Message and data rates may apply, depending on your mobile carrier plan. You can opt out at any time by replying STOP to any message; you will receive one confirmation message and then no further texts. Reply HELP for help, or contact us at (936) 297-5640. Carriers are not liable for delayed or undelivered messages.

2. Information We Collect — We may collect information you provide directly, such as your name, phone number, email address, service address, and the details of your inquiry when you submit our contact form, call, or text us. We also collect usage data automatically, such as IP address, browser type, device information, and pages visited, through cookies and similar technologies.

3. How We Use Your Information — We use your information to respond to inquiries, schedule and perform water softening service, send service-related updates (including SMS, described in Section 6), improve our website, and meet legal obligations. We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Tracking — This website uses cookies and similar technologies to analyze traffic and improve your experience. You can control cookies through your browser settings; disabling them may affect some site functionality.

5. Third-Party Services — Our website and messaging rely on service providers (including our website platform and our technology provider, Lakeside Lender LLC) that may process data on our behalf under their own privacy terms. We share information with these providers only as needed to deliver our services.

6. Mobile Messaging (SMS) Consent — When you provide your mobile phone number by texting our business line, you may consent to receive SMS text messages from Montgomery Water Softening. These messages are transactional and service-related only: acknowledging your inquiry, scheduling or rescheduling appointments, providing arrival-time estimates, and confirming completed work. We do not send marketing or promotional text messages under this program. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing purposes. Mobile information is used solely to communicate with you about your service with Montgomery Water Softening. Message frequency varies based on your service activity. Message and data rates may apply, depending on your mobile carrier plan. You can opt out at any time by replying STOP to any message; you will receive one confirmation message and then no further texts. Reply HELP for help, or contact us at (936) 297-5640. Carriers are not liable for delayed or undelivered messages.

7. Data Security — We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention — We retain information you submit only as long as needed to respond to your inquiry, provide service, and meet legitimate business and legal purposes. You may request deletion at any time.

9. Your Rights — Depending on your location, you may have the right to access, correct, or delete the personal data we hold about you, and to opt out of certain collection. To exercise these rights, contact us using the information below.

10. Children's Privacy — This website is not directed at individuals under 18, and we do not knowingly collect their personal information. If we learn we have, we will delete it promptly.

11. Changes to This Policy — We may update this Privacy Policy from time to time. Changes are posted here with an updated effective date.

12. Contact — Montgomery Water Softening, Montgomery County, Texas. Phone: (936) 297-5640. Email: ross@mc-h20.com or alamowater@icloud.com. Or use the contact form on this website.